Zoho Desk: Your Go-To Help Desk Solution

// Zoho Desk Service Solutions

Provide Exceptional Customer Support With a Robust Yet Simple Service Automation Tool

How YES CRM Enhances Your Zoho Desk Experience

At YES CRM, we specialize in enhancing your Zoho Desk experience to elevate your customer support journey.

We understand that exceptional customer service is the bedrock of a successful business, and Zoho Desk is your key to achieving that excellence.

// Enhance Customer Support with Zoho Desk

Empower Your Support Team with YES CRM's Expertise in Zoho Desk Solutions

Take the first step towards revolutionizing your customer support journey with YES CRM customer service automation solutions.

We’re here to guide you in creating lasting customer experiences and streamlining support operations!

Advanced Automation

Automate repetitive tasks such as ticket assignment, escalations, and ticket progress for smoother support experience.

Self-Service Space for DIY Customers

Build branded spaces with extensive resources and guided conversation workflows for customers who prefer to read & resolve queries themselves.

Zia AI

Use Zoho’s thoughtfully built AI- Zia to analyze conversation sentiment and speed up resolution.

Agent Empowerment

Use features such as template answers and Teams to foster agent collaboration and better ticket management.

Insights

Get detailed analytics along with a broad overview mode for better supervision and decision-making.

Advanced Automation

Automate repetitive tasks such as ticket assignment, escalations, and ticket progress for smoother support experience.

Self-Service Space for DIY Customers

Build branded spaces with extensive resources and guided conversation workflows for customers who prefer to read & resolve queries themselves.

Zia AI

Use Zoho’s thoughtfully built AI- Zia to analyze conversation sentiment and speed up resolution.

Agent Empowerment

Use features such as template answers and Teams to foster agent collaboration and better ticket management.

Insights

Get detailed analytics along with a broad overview mode for better supervision and decision-making.

Our Zoho Desk Services

Optimization

Our experts will help you streamline multichannel support, ensuring your team delivers top-notch service across all customer touchpoints.

Integration

YES CRM assists in integrating and optimizing your knowledge base within Zoho Desk, making it a valuable resource for customers and support agents. Moreover, we help you integrate Zoho Desk with other applications to ensure seamless data flow.

Training Support

YES CRM provides agent training and ongoing support to ensure your team is well-equipped to utilize Zoho Desk effectively, helping you deliver exceptional customer support consistently.

Customer Satisfaction

We'll work with you to implement strategies and features that improve customer satisfaction ratings and feedback within Zoho Desk.

Why YES CRM?

Expertise + Experience

As authorized partners of Zoho, our team is trained and certified by Zoho to implement cloud based solutions across multiple use cases.

Customization is Our Priority

We don't believe in one-size-fits-all solutions. Our team collaborates closely with your business to understand your unique requirements and accordingly tailor Zoho Desk for your needs.

We are Your Team

We work closely as a part of your team to grasp your goals and challenges, and then develop an implementation plan to integrate Zoho Desk into your customer support process.

Choose YES CRM as your Zoho Desk partner, and together, we’ll take your customer support to new heights, driving business growth.

Why Zoho Survey?

Backed by YES CRM’s on-point implementation, Zoho Survey can prove to be a powerful survey tool to drive your business growth.

With its intuitive interface and robust features, Zoho Survey captures and analyzes customer feedback effortlessly. It streamlines the process of gathering actionable data, enabling you to make informed decisions that drive business growth.

// Experience the YES CRM Difference

Reimagine Customer Service with Salesforce Service Cloud

Take the first step in transforming your customer service capabilities.

Experience the power of Salesforce Service Cloud with our expert guidance. Your journey to success begins here, tailored to your unique needs.

FAQs

What is Zoho Desk?

Zoho Desk is a flagship SaaS solution of Zoho that provides a customer service automation suite to help businesses streamline and improve their customer service processes.

What are the key features of Zoho Desk?

Zoho Desk comes packed with multiple features like automated ticket management, seamless integration, self-service capabilities, as well as an AI feature called Zia.

Why should I use a Zoho Desk partner for implementation?

Zoho Desk partners help you to implement the tool in a structured manner within your existing ecosystem and guide you to make the most of the solution since they possess extensive experience working with the Zoho suite of applications.

Experienced Zoho Desk partners like YES CRM help you deploy the customer service solution seamlessly without distracting your attention away from your core business functions.

Does YES CRM cater to global clients?

Ever since our inception in 2012, we have catered to clients spanning various industries in countries across the world such as the United States, Australia, Singapore and India.

Our top-tier remote workflows enable us to cater to the needs of clients worldwide without any compromise on quality or support.

Can I integrate Zoho Desk with other Zoho applications?

Absolutely. At YES CRM, our team can help you easily integrate Zoho Desk within your existing Zoho ecosystem to ensure unhindered data flow throughout the organization.

// Your Trusted Zoho Implementation Partner

Experience the Power of Zoho Campaigns with YES CRM

At YES CRM, our team of certified Zoho experts stands out in their ability to assist businesses like yours in optimizing the capabilities of Zoho Campaigns.

// Tap into the Power of Survey Data

Make the Most of Zoho Survey with YES CRM

YES CRM with certified Zoho professionals, is your trusted partner in the realm of survey creation and management.

Our goal is to make your experience with Zoho Survey a seamless and fruitful one, allowing you to extract valuable insights and make well-informed decisions for your business

What Sets YES CRM Apart?

Reach out today and let YES CRM transform your business with our Zoho Survey to simplify online surverys.

Zoho-certified team of Consultants

Remote execution capabilities

Agile methodology for better execution

Extensive quality testing

Proactive communication, support and update recommendations

Reach out today and explore how we can transform your Customer Service Quality With Salesforce Service Cloud!

Take Your Customer Satisfaction Quotient Levels Higher with YES CRM’s Customer Service Solutions

Trusted by companies worldwide to enhance their customer service processes, our team is ready to assist you in upgrading your service resolution platform with Zoho Desk!

Tell us your specific requirements, and sit back as we implement Zoho Desk for you!

Our Clientele

// Testimonials

Client Reviews

Shreya Gune

Speed Engineering

"It was indeed a good experience working YES CRM team. we wanted to launch Zoho Recruit for our organisation. End-to-End customization which was required was catered by Zarna and team. Special mention and thanks to Omkar Jadhav who not only supported in short time of span but worked really hard on this project. We always believe in team work and indeed it was pleasure working with Omkar on this project. He not only supported but understood are requirement and provided us with many alternative solutions that ultimately led us to achieve our goal. We launched Zoho Recruit ATS and we are extremely happy with customization YES CRM team has catered. Thank you once again for all your support on this project."

Sneha Kulkarni

Excellon Software Private Limited

"We had engaged YES CRM to assist in the implementation of Zoho People timesheet module. I am glad to report that Omkar Jadhav, the consultant engaged on our project did a commendable job with the entire implementation and ensured that the deliverables were completed within the agreed timeframe. He also prepared helpful user manuals and was always quick to respond to my queries. Overall a very smooth implementation experience. A special thank you to Omkar for his assistance."

Diksha Sisodia

Infobeans CloudTech Limited (Eternus Solutions)

"Dedicated, efficient and interactive team to work with. The entire implementation process went smooth and and was completed on time. Great Job Jyoti V and YES CRM Team for the successful implementation of Zoho People. You guys made it a seamless experience for us."

Dipti Lonkar

Altizon Systems Private Limited

"We have implemented Zoho People in our organisation. The experience right from hearing out our requirements to customization to implementation has been very smooth. The entire Yes CRM team has been very cooperative in getting the entire application working for us. Kudos to the team."

Shreya Gune

Speed Engineering

It was indeed a good experience working YES CRM team. we wanted to launch Zoho Recruit for our organisation. End-to-End customization which was required was catered by Zarna and team. Special mention and thanks to Omkar Jadhav who not only supported in short time of span but worked really hard on this project. We always believe in team work and indeed it was pleasure working with Omkar on this project. He not only supported but understood are requirement and provided us with many alternative solutions that ultimately led us to achieve our goal. We launched Zoho Recruit ATS and we are extremely happy with customization YES CRM team has catered. Thank you once again for all your support on this project.

Sneha Kulkarni

ExcellonSoft

We had engaged YES CRM to assist in the implementation of Zoho People timesheet module. I am glad to report that Omkar Jadhav, the consultant engaged on our project did a commendable job with the entire implementation and ensured that the deliverables were completed within the agreed timeframe. He also prepared helpful user manuals and was always quick to respond to my queries. Overall a very smooth implementation experience. A special thank you to Omkar for his assistance.

Diksha Sisodia

Eternus Solutions

Dedicated, efficient and interactive team to work with. The entire implementation process went smooth and and was completed on time. Great Job Jyoti V and YES CRM Team for the successful implementation of Zoho People. You guys made it a seamless experience for us.

Dipti Lonkar

Altizon

We have implemented Zoho People in our organisation. The experience right from hearing out our requirements to customization to implementation has been very smooth. The entire Yes CRM team has been very cooperative in getting the entire application working for us. Kudos to the team.

Kundan Kishore

Head - Human Resources, Indigrid

We had a seamless experience of implementing Zoho People and Zoho Recruit with Yes CRM. It began with Chintan from Yes CRM who really understood our requirements well while there were multiple complexity related to the org mapping. Their implementation is really wonderful and patient in understanding the requirements and changing needs while we go through the process. Must talk about Bhagyashree, Sukhjit and Omkar who have been fantastic in the whole journey. What really stood out was the after implementation support provided by the implementation team and quick responses. I would recommend Yes CRM for Zoho products implementation surely ! Great job team and thanks again.

Beng Kuan Choo

MP Biomedicals

Appreciate Yes CRM for helping us to prepare and fulfil ZOHO CRM training in short notice. I worked with Zarna and her appointed trainer. Really like the professional and structured approach in the planning and development of the training presentation and document, leading up to the actual training online and after training feedback. Thank you Yes CRM for a good job!

Alisha

Zeno Health (Generico)

When we first met the YES CRM team, i was quite skeptical on how would they understand HR policies and processes to be set up for us since we had a lot of nitty, gritties in our implementation due to multiple location, different roles and policies but throughout the implementation Zarna and her team specially Bhagyashree & Sukhjit understood all minute nuances from us and gave us the desired result on the system. What I particularly liked was even though there was back and forth with changes, never did they raise an issue. One particular module that I was very sure i wanted in a particular way was the Transfer process and Bhagyashree ensured finally we got what we wanted. Also for Zoho payroll, despite of not being from HR background Sukhjit understood our requirement and gave us the desired system we needed to process our payroll smoothly. Their testing scripts were also very useful. Thank you YES CRM team for the wonderful implementation for both Zoho people & Zoho payroll

Ritesh Shah

Senior Resources Manager, Medline Industries India

YES CRM has been supporting us for Zoho for quite some time. We've found them to be a reliable partner for new developments as well as trouble shooting existing processes.

Namita

Kiya.ai (Infrasoft Tech)

Its been years that we are using yes crm services. I must say it has been good throughout. They have ability to understand their customer requirements and focus on solution. They excel at serving customers.. good job!

Mamta Raisinghani

Rotex Engineering

We chose Yes CRM for the implementation of Zoho Expense at Rotex Automation Limited. And I am glad to have chosen Yes CRM for this purpose. Implementation was headed by Bhagyashree Gawade, as the Lead Consultant and Omkar Jadhav worked with us for getting the implementation completed successfully. The go live was done seamlessly, within the expected timelines and with the expected and desired accuracy & perfection, which has been the best part of implementation. The team at Yes CRM ensured that the implementation takes care of the minutest of details mentioned in the policy. And the team was also very open to communicate if there was something which could not be configured in the system. Thanks Yes CRM for the good work!!!

Chris Thompson

Archima Solutions

Zarna and her team were great resource while I was running Archima Solutions.

Paulo Kaiser

Broker Genius

Collaborative, knowledgeable and effective team.

Gianna Scorsone

VP - Sales Operations and Optimization, Mondo

YesCRM was a complete game changer for us. We're the type of environment that needed two full-time resources around salesforce, however we lacked the budget for a very senior person (and quite frankly needed the expertise only). We couldn't keep someone in the seat because our junior resources wanted to be in an environment where they could truly be in a salesforce ecosystem and learn from the experts around them. They kept getting poached. Because of that, for two years, our innovation was stunted as the ideas were there, but the know-how was not. As soon as we partnered with YesCRM, it was a seamless transition and our ideas came to light. With our ideas, they are able to not only bring them to light, but bank on their expertise in other environments to create the RIGHT solutions. I cannot express enough the innovation you will be able to drive when partnering with this top-knotch firm.

Meagan Humphrey

Sales Operations, Mondo

YES CRM has been a game changer for Mondo! The team has transformed the way we do business by helping our infrastructure work smarter within Salesforce. The YES CRM team always comes to the table with fresh ideas and suggestions on how our company can utilize Salesforce more proficiently. If there has ever been a situation where something has gone wrong, the YES CRM team reacts with a sense of urgency and comes ready to find the solution. I would highly recommend YES CRM to any company!"

Sandip Raj

Future Bridge

I am writing to thank you for the quality of services provided by your team, Yes CRM for the seamless Zoho Payroll application implementation catering to our organization requirements. We sincerely appreciate you and your teams' efficient, gracious customer service, the level of detailing and accountability you and your team have demonstrated in deploying the application, and the way your team conducted the overall application deployment process. Your application has really helped in the digitization and standardization of our entire payroll process.

Reach Out To Us

// Get Started Today

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Zoho Desk

Provide Exceptional Customer Support With a Robust Yet Simple Service Automation Tool

How YES CRM Enhances Your Zoho Desk Experience

Empower Your Support Team with YES CRM's Expertise in Zoho Desk Solutions

Advanced Automation

Self-Service Space for DIY Customers

Zia AI

Agent Empowerment

Insights

Advanced Automation

Self-Service Space for DIY Customers

Zia AI

Agent Empowerment

Insights

Our Zoho Desk Services

Optimization

Integration

Training Support

Customer Satisfaction

Why YES CRM?

Expertise + Experience

Customization is Our Priority

We are Your Team

Why Zoho Survey?

Reimagine Customer Service with Salesforce Service Cloud

FAQs

Experience the Power of Zoho Campaigns with YES CRM

Make the Most of Zoho Survey with YES CRM

Reach out today and explore how we can transform your Customer Service Quality With Salesforce Service Cloud!

Take Your Customer Satisfaction Quotient Levels Higher with YES CRM’s Customer Service Solutions

Our Clientele

Client Reviews

Shreya Gune

Sneha Kulkarni

Diksha Sisodia

Dipti Lonkar

Shreya Gune

Sneha Kulkarni

Diksha Sisodia

Dipti Lonkar

Kundan Kishore

Beng Kuan Choo

Alisha

Ritesh Shah

Namita

Mamta Raisinghani

Chris Thompson

Paulo Kaiser

Gianna Scorsone

Meagan Humphrey

Sandip Raj

Reach Out To Us

Sign Up for Zoho Desk

Company

Services

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