Over 10 years we help companies reach their financial and branding goals. Engitech is a values-driven technology agency dedicated.

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engitech@oceanthemes.net

+1 -800-456-478-23

Salesforce Service Cloud

Transforming Customer Service Excellence with Our Expertise in Salesforce Service Cloud.

Revolutionize Customer Service Management with YES CRM

Choose YES CRM as your Salesforce Service Cloud partner, and let us help you transform your customer service into a competitive advantage.

YES CRM provides a  robust Salesforce Service Cloud implementation service along with ongoing support and guidance to ensure your long-term success.

Our mission is to empower your organization with innovative service solutions that not only meet but also exceed your customer relationship management needs.

salesforce service cloud intro image final
zoho people 01

Why Zoho Survey?

Backed by YES CRM’s on-point implementation, Zoho Survey can prove to be a powerful survey tool to drive your business growth.

With its intuitive interface and robust features, Zoho Survey captures and analyzes customer feedback effortlessly. It streamlines the process of gathering actionable data, enabling you to make informed decisions that drive business growth.

// SALESFORCE SERVICE CLOUD FEATURES

Reimagine Customer Service with Salesforce Service Cloud

Take the first step in transforming your customer service capabilities. 

Experience the power of Salesforce Service Cloud with our expert guidance. Your journey to success begins here, tailored to your unique needs.

Unified Platform for All Needs
Unified Platform for All Needs
Be it Whatsapp, SMS, or emails, manage all service requests from a single dashboard.
Streamlined Service Processes
Streamlined Service Processes
Experience streamlined processes to enhance customer service experience.
Automation with Macros
Automation with Macros
Automate repetitive customer service tasks by implementing macros and reducing response times.
Custom Reports and Dashboards
Custom Reports and Dashboards
Get access to customized reports and detailed dashboards that provide a 360° view of customer interactions for better decision making.
Omni-channel Routing
Omni-channel Routing
Direct customer queries to the most experienced support agent, across various customer touch points, to increase customer satisfaction.
Leverage Generative AI
Leverage Generative AI
Analyze historic customer conversations and minimize response time with generative-AI powered answers available across WhatsApp, SMS, and other channels.
Unified Platform for All Needs
Unified Platform for All Needs
Be it Whatsapp, SMS, or emails, manage all service requests from a single dashboard.
Streamlined Service Processes
Streamlined Service Processes
Experience streamlined processes to enhance customer service experience.
Automation with Macros
Automation with Macros
Automate repetitive customer service tasks by implementing macros and reducing response times.
Custom Reports and Dashboards
Custom Reports and Dashboards
Get access to customized reports and detailed dashboards that provide a 360° view of customer interactions for better decision making.
Omni-channel Routing
Omni-channel Routing
Direct customer queries to the most experienced support agent, across various customer touch points, to increase customer satisfaction.
Leverage Generative AI
Leverage Generative AI
Analyze historic customer conversations and minimize response time with generative-AI powered answers available across WhatsApp, SMS, and other channels.

Our Salesforce Service Automation Services

Implementation
Implementation
Our Salesforce experts assist in setting up and customizing Salesforce Service Cloud from scratch.
Customer Engagement
Customer Engagement
We'll work with you to enhance customer engagement strategies, making sure you create lasting relationships with your clientele.
Strategy Alignment
Strategy Alignment
Our team goes the extra mile to understand your business goals and vision, and accordingly recommend customer service workflows that best align with your requirements.
Training & Support
Training & Support
Count on us for continuous support and training to help your team utilize the full potential of the platform.

Why YES CRM?

Customized Solutions
Customized Solutions
We understand that every business is unique, and that's exactly why we tailor each of our services to align with your specific requirements.
Experienced Team
Experienced Team
Our team of certified Salesforce consultants possess a deep understanding of Salesforce Service Cloud features, ensuring that we can optimize its capabilities to streamline your customer service and sales processes.
We Work as Your Team
We Work as Your Team
What sets us apart is our commitment to delivering value-driven solutions. We work closely with your team to identify and understand your goals and challenges, and then we develop a strategy to address them effectively.

Together, we will create a seamless, efficient, and customer-centric experience that fuels growth and satisfaction.

// Experience the YES CRM Difference

Reimagine Customer Service with Salesforce Service Cloud

Take the first step in transforming your customer service capabilities. 

Experience the power of Salesforce Service Cloud with our expert guidance. Your journey to success begins here, tailored to your unique needs.

FAQs

What is the Salesforce Service Cloud?

The Service Cloud is a platform built by Salesforce that allows businesses to seamlessly manage customer interactions with an aim to enhance customer satisfaction.

What are the key benefits of Salesforce Service Cloud?

Salesforce Service Cloud helps you take your customer service capabilities to a whole new level with customizable features, omni-channel capabilities, and Generative AI assistance.

Why do I need YES CRM to implement Salesforce Service Cloud?

Great question! At YES CRM, we have a team of Salesforce-certified consultants and developers who work day in and day out implementing Salesforce solutions. They understand the nuances and full capabilities of the solution, and can help maximize the potential of the platform. Moreover, we possess rich industry expertise across several domains, and can help you seamlessly implement the solution while you focus on your core business functions.

Does YES CRM cater to global clients?

YES! Ever since our inception in 2012, we have catered to clients spanning various industries in countries across the world such as United States of America, Australia, Singapore, India. 

Our top-tier remote workflows enable us to cater to the needs of clients worldwide without any compromise on quality or support.

What is the difference between Salesforce Sales Cloud and Salesforce Service Cloud?

The primary difference is that Salesforce Sales Cloud focuses on sharpening your sales automation capabilities while the Service Cloud aims to strengthen your customer service levels. 

Both are separate platforms that can be integrated for better data flow and insights.

// Your Trusted Zoho Implementation Partner

Experience the Power of Zoho Campaigns with YES CRM

At YES CRM, our team of certified Zoho experts stands out in their ability to assist businesses like yours in optimizing the capabilities of Zoho Campaigns.

// Tap into the Power of Survey Data

Make the Most of Zoho Survey with YES CRM

YES CRM with certified Zoho professionals, is your trusted partner in the realm of survey creation and management. 

Our goal is to make your experience with Zoho Survey a seamless and fruitful one, allowing you to extract valuable insights and make well-informed decisions for your business

What Sets YES CRM Apart?
offshore support services

Reach out today and let YES CRM transform your business with our Zoho Survey to simplify online surverys.

Zoho-certified team of Consultants

Remote execution capabilities

Agile methodology for better execution

Extensive quality testing

Proactive communication, support and update recommendations

Reach out today and explore how we can transform your Customer Service Quality With Salesforce Service Cloud!

Enhance Customer Satisfaction with YES CRM’s Customer Service Solutions

Trusted by companies worldwide to enhance their customer service processes, our team is ready to assist you in upgrading your service resolution platform with Salesforce Service Cloud!

Share your requirements, and get ready to experience higher customer satisfaction!

Our Clientele

// Testimonials

Client Reviews

Chris Thompson
Chris Thompson
Archima Solutions
Zarna and her team were great resource while I was running Archima Solutions.
Paulo Kaiser
Paulo Kaiser
Broker Genius
Collaborative, knowledgeable and effective team.
Gianna Scorsone
Gianna Scorsone
VP - Sales Operations and Optimization, Mondo
YesCRM was a complete game changer for us. We're the type of environment that needed two full-time resources around salesforce, however we lacked the budget for a very senior person (and quite frankly needed the expertise only). We couldn't keep someone in the seat because our junior resources wanted to be in an environment where they could truly be in a salesforce ecosystem and learn from the experts around them. They kept getting poached. Because of that, for two years, our innovation was stunted as the ideas were there, but the know-how was not. As soon as we partnered with YesCRM, it was a seamless transition and our ideas came to light. With our ideas, they are able to not only bring them to light, but bank on their expertise in other environments to create the RIGHT solutions. I cannot express enough the innovation you will be able to drive when partnering with this top-knotch firm.
Meagan Humphrey
Meagan Humphrey
Sales Operations, Mondo
YES CRM has been a game changer for Mondo! The team has transformed the way we do business by helping our infrastructure work smarter within Salesforce. The YES CRM team always comes to the table with fresh ideas and suggestions on how our company can utilize Salesforce more proficiently. If there has ever been a situation where something has gone wrong, the YES CRM team reacts with a sense of urgency and comes ready to find the solution. I would highly recommend YES CRM to any company!"

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// Contact Us To Discuss Tailored Solutions For Your Business.

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